Shipping and Returns
Standard shipping to Canada and the USA is FREE on orders over $75.00.
On orders less than $75.00, standard shipping is calculated in checkout based on your location in Canada, $6.00 in the USA and $13.00 for International.
Please note that shipping is handled first by Canada Post and then the postal service within the country of destination. Once the product is shipped from our facility delays may occur due to the postal service that are out of our control.
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The customer is responsible for these fees. Any necessary fees are paid to the appropriate customs agency by the customer.
Estimated delivery times:
Canada: 5 to 7 business days.
USA: 6 to 8 business days.
International: 6 to 9 business days.
When your order has been processed and shipped you will receive a confirmation email.
Order not received:
First check your shipping confirmation to ensure you entered the correct address. If the address was incorrect we would be happy to send you another order to the correct address, although it will have to be at your cost.
If you entered the correct address, but your order has not arrived, let us know at email@example.com within 30 days of your estimated delivery date.
The last thing we want is for you to receive a damaged item. Any claims for damaged or defective items must be submitted within 30 days of your order being received. Claims deemed an error on our part are covered at our expense. Please contact us at firstname.lastname@example.org if there is an issue with your product.